Frequently Asked Questions?
Try our FAQ search!
- How Does Screen Sharing Technology work?
- Will I be able to see the technician control my computer?
- Does the Technician have complete control over my computer?
- Is it safe to let someone control my computer?
- How long will it take to fix my computer?
- If your question was not answered here ... ?
You will be instructed by the technician on how to download a small file (1.5MB). Once you have downloaded the
support utility you will see a field with a 9 digit ID. You will
give this 9 digit ID to your technician so that they may initiate
the remote support session. Once the connection is made the we can evaluate and fix your problem just as if we were sitting right in front of your computer. Once the support session is over the program is completely uninstalled from your system. The technician will lose all visibility and will not be able to access your computer anymore. In order for another support session to take place you would have to run the
remote support program again to initiate the connection.
Yes, you will be able to see everything the technician is doing. You'll see the technician moving your mouse around the screen as they fix your problem. You will be able to show them the exact problem you are having
just as if they were sitting right next to you.
No, You will always be in complete control and can terminate the session at any time by right clicking on the support icon in your taskbar and select close.
Yes, It's completely safe. Unlike a conventional computer repair shop where you drop off your computer and "hope" that they will fix it, with our service you will be able to watch and be involved with everything the technician is doing throughout the process of repairing your system. You can stop the support session at any time by right clicking on the support icon in your system tray at the bottom right by your clock.
Once the support session has been terminated the connection is broken and the support program is completely uninstalled and removed from your system. The technician will not be able to access your computer again unless you download and run the support program again.
Our remote support
program includes full encryption, based on RSA private-/public key
exchange and AES (256 Bit) session encoding. This technology is based on
the same standards as https/SSL and is considered completely safe by
(Plain English:The key exchange guarantees a full
client-to-client data protection and is widely used by banks and the US
Every computer problem is different, some problems
take longer to fix than others depending on the issue. Spyware /
Virus issues can take anywhere from 3-6 hours to fix depending on the
infestation and how many files need to be scanned on your computer. You will be charged one flat rate upfront no matter how
long it takes.
A wireless network lockdown would take about 30 minutes. Simple
configuration issues like email set up or printers would be around