WHY should you choose YOCS?

When you choose Your Online Computer Shop as your IT support partner, you’re selecting a company that not only knows how to deploy the best IT solutions for your particular business or home computer, but you’re choosing a company that understands the technology needs of home users, small and midsize businesses. Your Online Computer Shop is more than just an IT support company – we’re also a close-knit team of like-minded professionals who are passionate about technology. And not just technology in and of itself – but about how it can transform our customer’s business and make you more productive.

Our Mission

At YOCS we are dedicated to providing you with high quality technical support solutions. We provide local in home / in shop computer repair & upgrade assistance to Cape Cod and the Massachusetts South Shore as well as training & Online remote computer support nationwide. We are located in Sagamore Beach, MA but have the ability to fix your Home or Business computer if you live in Seattle, Washington, Key West, Florida or anywhere in between. We can help you with Slow Computers, Networking Problems, Error Messages, Email setup, Printer set up, Pop ups, Spyware, Viruses and Homepage Hijackers. We can fix most problems Online directly over the Internet and we can do it right now.

Increase Productivity

Do computer issues distract you from your primary job responsibilities? Over time, this can significantly reduce your productivity. Fortunately, with our remote support services you can increase productivity by having a certified technician solve your computer issues right now. Allowing you to focus on the things you need to do.

Reduce Cost

Our remote support technicians can assist you without adding additional costs and fees associated with an on-site visit. Our cost savings is then passed onto you, the customer. This gives you top-notch IT services at a fraction of the cost.

Get Help Instantly

Historically, tech support happened on-site regardless of the issue. Now you can use remote tech support to solve many of your IT related problems. Remote IT support allows a us to connect to a network or computer regardless of location. This helps helps us solve your computer issues quickly without waiting for a tech to come on-site (and paying for an on-site service charge).

Our Team

Cliff Gilliam
Computer / Network Technician
Cliff is a customer service focused Technical Support Specialist with 19 Yrs. career experience in desktop / help desk support and Network Administration environments. Highly adept in systems analysis diagnostics, troubleshooting and conflict resolution. Cliff prides himself on his excellent organizational and problem-solving skills with a strong work ethic and main focus on customer satisfaction. Certifications: Microsoft Certified Systems Engineer (MCSE) CompTIA A+ CompTIA Net+

Lexi

Mascot Extraordinaire
Lexi has been with us for approximately 9 months. She is a fast learner and all around great dog! She has even seen her 15 minutes of fame on Good Morning America and Japanese Television. Click the YouTube icon below to see her on GMA Click the Facebook icon below to see her on Japanese TV

Traci Hanley

Office Manager
Traci is our marketing and social media professional. Please contact her with any questions that you may have.
“Cliff came to my rescue when my computer crashed just 14 months after purchase. He saved everything from my hard drive in order to restore my business files once he identified, located a new part and replaced the bad card reader. He is polite, professional, and an all around nice guy! Thank you, Cliff! I highly recommend his services - and I have!”
Sara LaPorte
Client