Yes, all our technicians are in the USA and speak English as their first language. Many larger online technical support companies need to cut costs where possible to improve profits which means farming out their helpdesk to countries that will work for cheaper rates. Since we are 100% focused on remote computer repair and are a private company we will never send our calls overseas to reduce costs.
Yes, We offer a 100% money back guarantee. We will always work with you to make sure you’re satisfied with our work. If you ever have a questions or concerns over a service, our customer satisfaction team is ready to make sure you are happy with your service .Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place. If you have service performed and are not happy with the results we will work with you to complete the job to your satisfaction.
Once the connection has been established we take over your computer while you go on your normal day. the connection is encrypted using a 128-bit key; The same high level of security used when transmitting sensitive information online when using online banking or purchasing from reputable retailer. In addition to this you are in complete control of the session and can take over the keyboard and mouse, You could end the session if you wish at any time. Our main goal is to find the malfunction on your computer and take care of it , we do not delete anything (unless is a malicious program of course) without the users authorization.
This answer varies depending on your problem. Typical PC Tune Up and improving system performance can take anywhere from 2 -8 hours depending upon the condition of your PC and it’s hardwareRepairing a virus online can be more time consuming and takes anywhere from 60 minutes to 2 hours on average. In comparison to taking your PC to local repair shop which can take over 10 days to get your computer back, online PC repair is significantly faster.
No worries! Our service is available anywhere you go! Make sure you have internet connection and we will do the rest!
Yes, in many cases we can recover deleted data in house, and if we can’t we can refer you to a data recovery specialist. If you are in this predicament, we recommend you stop using the computer immediately. The more you use the computer after you deleted the files the more difficult it becomes and less likely we can achieve the results you desire. Again, stop using the computer immediately and bring it in to our shop for your best chances of recovery.
Yes. We offer one on one tutoring on a number of topics and areas. Let us know what you are interested in learning and we can create a curriculum for you. We will tailor our teaching style to your level of expertise. We will do our best to make it fun and engaging
We use cutting edge technology that connects us to your PC with your permission. You will be directed by the technician to download and install a small program (Screen Connect). We then can see your computer desktop as if we were sitting with you at your home. We then troubleshoot whatever PC problem you may be having and fix it on the spot. Most importantly, you can see everything we are doing to your PC as if we were in front of you. Packing up your computer and taking it to a PC repair store is no longer needed with today’s technology. After our online PC repair session is complete we disconnect from your PC with nothing left behind so we can not get back into your computer at a later time.
A computer virus is a software program designed to replicate itself and spread to other machines. In most cases, the program is “malicious”, meaning its purpose is to cause the computer malfunction in some way and to leak personal information from your network to a third party. In general usage, the term computer virus includes all forms of “malware” or malicious software.
There are times when an online remote session will not work. Such as if you don’t have an Internet connection or you computer will not boot up at all.
In those cases we will schedule an onsite technician to be physically sent to your location as long as you are in our service area.
No, but you are welcome to watch as we perform our magic. We only need you to get us started by initiating our remote control software. This usually takes five minutes. Once we start the process you can walk away or watch us work on your computer as if we were in front of it. We do not “black” out your screen so you can see everything we are doing at all times.
100% Money Back Guarantee
Each custom website that we design and develop are tailored to the specific needs of your business. We specialize in custom designed websites.
What we need from you is a detailed list of your needs and wants and we will give you a rough estimate based on your ideas. Just call us to schedule an appointment to get the ball rolling.